Frequently Asked Questions

Electricity Supply Number, sometimes referred to as a Metering Point Administration Number (MPAN) is the unique number given to each domestic electricity customer, to identify a property. This number is issued by the local company that supplies the electricity to your area. These are commonly known as Host Regional Electricity Companies (Host REC’s).

A Gas Meter Point Reference Number is the gas equivalent of an Electricity Supply Number/MPAN. It is used to identify each individual meter at your property which you want us to provide.

Your Direct Debit agreement is designed to bring your account to a zero balance each calendar year after your start date, when we carry out an annual review of your account. Customers typically build up credit in the summer to help cover their heavier winter consumption. However, depending on how much energy you use, there is sometimes not enough credit on the account to ensure you arrive at a zero balance. We check each time a reconciliation is produced to make sure that your payments are on target to achieve a zero balance. If a change is required, up or down, then we will let you know in writing before any change occurs.
Climate Change Levy (CCL) was set up to encourage business and public sectors to improve energy efficiency and reduce emissions of greenhouse gases. The rates applicable from 1 April 2011 for electricity and gas are: Electricity 0.485 p/kWh Gas 0.169 p/kWh The levy is subject to VAT.

Customs and Excise will be able to provide you with this information. You can call them on 0845 010 9000 or visit www.hmrc.gov.uk for further information.

You can enter your meter readings online by going to our meter reading page. By giving your customer meter read along with your TGC account number a revised reconciliation will be produced and sent to your correspondence address within 5 working days.
If you pay by fixed monthly Direct Debit, your account balance is likely to be in credit for certain periods during the year. If your account is in credit and based on actual, not estimated readings, you can request this back at any time. However, if you choose to do this, you may not have any credit to use up during the winter months when you’re likely to use a lot more energy.

As a result, your remaining Direct Debit payments would probably need to increase, so we recommend that you wait until your Annual Review. To request a refund, call 0845 643 4482. Please make sure you have your account number and an up to date meter reading to hand.

If the energy you use changes then we’ll increase or decrease your payments to match. We’ll let you know of any changes before taking any money from your bank.

If you pay by fixed monthly Direct Debit, your account balance is likely to be in credit for certain periods during the year. If your account is in credit and based on actual, not estimated readings, you can request this back at any time. However, if you choose to do this, you may not have any credit to use up during the winter months when you’re likely to use a lot more energy.

As a result, your remaining Direct Debit payments would probably need to increase, so we recommend that you wait until your Annual Review. To request a refund, call 0845 643 4482. Please make sure you have your account number and an up to date meter reading to hand.

Your account number * The address you’re leaving * Your forwarding address * The date you’re moving * Your final meter readings * The name of the new proprietor at your old business If you wish TGC to provide your new business.

Your business energy invoice will show us the unique MPAN/MPR or supply number for your meter. We can get your consumption from this. This also tells us what type of meter you have and what type of user you are.

You can submit your meter read by contacting your dedicated personal account manager on 0845 643 4482 or by simply emailing us here . Please ensure when supplying your meter reading you also provide your account number and business name.

* This Guarantee is offered by all Banks and Building Societies that accept instructions to pay Direct Debits.

* If there are any changes to the amount or frequency of your Direct Debt, TGC will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request TGC to collect a payment, confirmation of the amount and date will be given to you at the time of the request.

* If an error is made in the payment of your Direct Debit, by TGC, or your Bank or Building Society, you are entitled to a full and immediate refund of the amount paid from your bank or building society.

* If you receive a refund you are not entitled to, you must pay it back when TGC asks you to. You can cancel a Direct Debit at any time by simply contacting your Bank or Building Society. If you decide to cancel your Direct Debit, you must give TGC notice in writing.

You can request a copy of your invoice or reconciliation by contacting your dedicated personal account manager on 0845 643 4482 or by simply emailing admin@thegascompanyuk.co.uk .

Please ensure when requesting an invoice or reconciliation you also provide your account number and business name.

You can find out your current contract prices by contacting your dedicated personal account manager on 0845 643 4482 or by simply emailing admin@thegascompanyuk.co.uk . Please ensure when requesting your current contract prices you also provide your account number and business name.

In the event of an electrical emergency click here to find your local area supplier and call the number supplied. In the event of a gas emergency, If you smell gas or suspect you have a gas leak it is VITAL that you call National Grid on 0800 111 999 IMMEDIATELY.
There are a number of options which allow to you clear an outstanding balance on your account. These options will be made clear to you by contacting your dedicated personal account manager on 0845 643 4482.

You can set up your direct debit by contacting your dedicated personal account manager on 0845 643 4482. Please provide your account number and business name. Your direct debit can be agreed and setup over the phone or a direct debit mandate form can be printed off completed and returned, just follow this link.

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What Our Clients Say

Due to the excellent management of my account, over the past 4 years I have rarely had to contact them with any queries or questions. However every time I’ve had to contact The Gas Company my account managers have dealt with my every need with the upmost efficiency and professionalism as well as offering a very personable service.
Miss Hughes, Benvarden Retirement Home
“As a residential home owner, I have to manage all areas of my business, which means getting the best possible price and service for our gas and electricity. The Gas Company have provided our energy needs for almost 4 years and have consistently offered very competitive prices, while offering a quick, always available personal service that is refreshing in the industry. Having an assigned account manager that understands how my business runs has allowed me to build an excellent working relationship.”
Mr Chritchlow, Stockport, Cheshire

What I’ve always liked about your service, apart from the very good value, is that it is simple and straightforward. Other companies have such complicated tariffs that busy people like me do not have time to deal with them. What is also great is that you get to speak to a real person and it’s the same person every time. It makes dealing with you very easy. Simple, straightforward, friendly and cheap, you can’t ask for more“.

John Phillips, London
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